TIER REWARDS FAQ’S

Q: What is the tier program qualification period?
A: For your convenience, we offer a 6-month qualification period. These periods run January 1 through June 30 and July 1 through December 31.
Q: What are tier credits?
A: Tier credits are used to track your tier status. Tier credits have no cash, comp or slot view play value.
Q: How do I earn tier credits?
A: Tier credits are earned based on your slot and/or table games play. 1 earned slot point = 1 tier credit and 1 hour of table play at a $10 average bet = 30 tier credits. Tier credit balances can be viewed online at MyInsider.com, at any promotional kiosk or by simply visiting the Player's Club.
Q: Do tier credits expire?
A: Yes, tier credits expire at the beginning of each new qualification period: January 1 and July 1 of each year.
Q: What are the Island View Insider tier levels?
A: Insider, Insider Plus, Insider Ultimate, Insider Select and the invitation-only VCard.
Q: Who can earn tier status?
A: All guests enrolled in the Island View Insider Player's Club are eligible for tier advancements based on play. Advanced levels include: Insider Plus, Insider Ultimate, Insider Select and VCard.
Q: What type of rewards will I receive when I advance tier levels?
A: In addition to a tier achievement offer, each tier level is associated with its own exclusive set of special benefits and privileges. A complete listing is available at the Island View Insider Player's Club and MyInsider.com.
Q: What are first time tier achievement and annual renewal offers?
A: The first time tier achievement offer is awarded based on achieving a greater tier status during a qualifying period. Renewal offers are awarded during the qualification period once you re-qualify at your current status. Both offers are redeemable at any promotional kiosk.
Q: Can I convert tier credits into Slot View Play?
A: No - Tier credits are not redeemable for cash, comps or slot view play.
Q: How do I keep up with my tier status?
A: You can view your current tier status, expiration date and number of tier credits required to achieve the next tier level at MyInsider.com., any of the promotional kiosks, or at Island View Insider Player's Club desk 24 hours a day, 7 days a week. In addition, you'll be notified once you've achieved the next level.
Q: Do point multipliers or point bonuses count towards tier advancement?
A: Tier credits are not earned on point multipliers and other promotional point bonuses. Only earned points calculate towards achieved tier status.
Q: How do I become an Insider Plus cardholder?
A: Simply accumulate 1,500 tier credits within a 6-month qualification period.
Q: How do I become an Insider Ultimate cardholder?
A: Simply accumulate 4,000 tier credits within a 6-month qualification period.
Q: How do I become an Insider Select cardholder?
A: Simply accumulate 15,000 tier credits within a 6-month qualification period.
Q: How do I become a VCard holder?
A: The VCard members must earn a minimum of 40,000 tier credits within a 6-month qualification period.
Q: How do I obtain a new player's card once I achieve a new tier level status?
A: You will be notified each time you achieve a new tier status. At that time, you will be able to visit the Island View Insider Player's Club, present your valid photo ID and an associate will gladly issue you a new card.
Q: How do I access tier benefits?
A: Most tier benefits are available automatically. To access other benefits, simply present your Island View player's card and valid ID at the time of transaction to an Island View associate.
Q: I don’t understand the expiration date and renewal process.
A: The earning period for tier status qualification is twice per year: January 1 through June 30 and July 1 through December 31. Therefore, once you've earned the number of tier credits required, you will advance to that tier level and not only maintain that status during the current qualifying period, but remain at that level for the following qualifying period.
Q: When can I begin earning tier credits?
A: Tier credits are earned immediately.
Q: How do I access my free movies?
A: Ultimate, Select and VCard members may enjoy movie rental benefits. Ultimate members receive 2 free movies per month, Select members are entitled to 3 free movies per month, while VCard members receive 2 free movies per night. Rentals are valid for movies up to $20 in value and do not include movie packages. A credit card deposit is required and movies rented during your stay are processed at time of checkout. Rentals not used each month will be void.
Q: How do I access my free rounds of golf at Windance Country Club?
A: Each calendar month, Ultimate, Select and VCard members may enjoy free rounds of golf at Windance Country Club. Ultimate and Select receive 2 free rounds per month while VCard members receive 4 free rounds per month. Simply present your Island View player's card and valid photo ID at the pro-shop prior to payment. Unused rounds are voided each month. Additional rounds of golf may be purchased at a special rate of $35, but are limited to 2 rounds per day.
Q: How do I access discounts at the Island View Casino gift shop and at Windance Country Club?
A: Based on each tier level, members may enjoy discounts at the rates posted on the tier benefits chart at any Island View Casino owned gift shop and at Windance Country Club. Simply present your player's club card and valid ID prior to purchase. Discounts apply to cash purchases only. Excludes golf balls, clubs, sundries, tobacco products, special orders and markdowns.